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Community Manager at Harvesters International

Harvesters InternationalLagos, Nigeria Digital Marketing
Full Time

On the 13th of December, 2003, the world saw the birth of the great change agent – The Harvesters dream; a divine vision, given to Pastor Bolaji Idowu, started off with just a handful of people.

Over the years, proving that with faith, determination, focus and the right team, anything is possible, what started with just a roomful of people has grown to be the most desirable place of worship in Lagos, with worship centres on the mainland and island, drawing in thousands of people at 5 amazing services

  • As a community manager at Harvesters International Christian Church, you will be a custodian of our online communities.
  • Your role will be to safeguard our online presence, ensuring that we are represented as positively and as authentically as possible.
  • You will also nurture our online communities, engaging them constructively, communicating their needs to the Church and nurturing their growth in Christ through edifying content and interactions.
  • You will become our apostle, standing in place of our pastors and able to speak in their name on all community communications.
  • You will be a digital steward, serving the curious and questioning, looking for a church to call home and report to Head of strategy and communications.

Job responsibilities

  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organise and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Setting and implementing social media and communication campaigns to align with vision & mission of the Harvesters brand/Church
  • Providing engaging text, image and video content for social media accounts
  • Responding to comments and customer queries in a timely manner
  • Proactively foster a sense of community on a social media platform: crafting content that prompts responses or conversations, coordinating contests, or producing other interactive content.
  • Formulate and implement strategies that will build both the engagement rateand your customer loyalty
  • You will be in charge of responding to comments and DMs on social media and provide answers to questions and offer customer support.
  • Analysing data to assess community engagement
  • Set and implement social media and communication campaigns to align with marketing strategies.
  • Build relationships with customers, potential customers, industry professionals and journalists.
  • Stay up-to-date with digital technology trends

Qualification /Requirements

  • HND/BSc/MSc in Marketing or any other relevant field
  • Proven work experience as a community manager in top organization, NGO or church
  • Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channel
  • Attention to detail and ability to multitask

Method of Application

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