Community Manager at JMG

For over 15 years, JMG has been asserting its excellence as a leader in the power generation industry. Our strong partnership with FG Wilson, a trademark under the recognized Caterpillar Inc. brand portfolio and the world’s front-runner manufacturer of Perkins generators has given us the foundation to steer the industry in the direction of quality, support and innovation to become today the world’s largest FG Wilson dealer. Following our success in the retail market and to support the privatization of the Power Sector in Nigeria, JMG has been appointed by Mitsubishi Heavy Industries as a partner for Sales and Services. This partnership enhances JMG’s capabilities to offer premium solutions in power plants, cogeneration, independent power projects and gas turbines technologies. In 2014, we have partnered with Legrand, a global specialists in analogue and digital electrical fixtures and fittings enabling us to distribute high quality low-voltage products and deliver end-to-end power solutions to all our customers. JMG’s facilities span over a combined area of 35,000 m2 and host a staff force exceeding 1700 highly skilled and experienced individuals. We are deeply committed to offer our clients exceptional quality products and services. This is why we only represent superior global brands that offer unsurpassed performance. We are the only company in the country that has resident FG Wilson engineers and quality managers as part of its workforce. Their presence not only assures our customers with premier performance, but also provides our staff with the universal training needed for professional sales and after-sales support. Quality cannot be guaranteed unless users are comforted with remarkable technical support. JMG’s continuous investments in facilities, equipment, training programs and skilled personnel promise its clients with world-class services and prompt cooperation. We have set up over 20 technical service centers that operate round the clock. With our dedicated 24/7 help desk and over 100 fully equipped engineering teams spread out across Nigeria, we rapidly reach out to all our clients’ requests.

• The Community Manager will be responsible for building, engaging, and managing an online and offline community of clients, industry professionals, and stakeholders in the electromechanical solutions sector. This role involves fostering relationships, enhancing brand loyalty, and driving engagement through various digital and in-person platforms.

Key Responsibilities

Community Engagement & Growth

• Develop and execute strategies to grow and engage the company’s online community (social media, forums, blogs, etc.).
• Monitor discussions, respond to queries, and facilitate meaningful conversations around electromechanical solutions.
• Organize and manage webinars, live Q&A sessions, and industry events to strengthen community ties.

Brand Advocacy & Reputation Management

• Identify and nurture brand advocates (clients, partners, industry experts).
• Address community concerns, manage feedback, and escalate technical or service issues to relevant departments.
• Monitor online sentiment and proactively engage to maintain a positive brand image.

Data Analysis & Reporting

• Track community growth, engagement metrics, and campaign performance.
• Provide insights and recommendations to improve community strategies.

Industry Networking & Partnerships

• Represent the company at industry events, trade shows, and online forums.
• Build relationships with influencers, engineers, contractors, and other stakeholders in the electromechanical sector.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Marketing, Communications, Engineering (Electromechanical/Mechanical/Electrical), or related field.
• 3+ years of experience in community management, digital marketing, or customer engagement, preferably in B2B, engineering, or industrial sectors.
• Familiarity with electromechanical systems, automation, HVAC, or industrial solutions is a strong plus.

Technical & Soft Skills

• Proficiency in social media platforms (LinkedIn, Twitter/X, Facebook, YouTube), community tools (Discord, Slack, forums), and analytics tools (Google Analytics, Hootsuite).
• Strong content creation and copywriting skills for technical and non-technical audiences.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to translate complex technical topics into engaging discussions.
• Experience with CRM systems (HubSpot, Salesforce) and email marketing tools is a plus.

Personal Attributes

• Passion for technology, engineering, and industrial innovation.
• Proactive, creative, and customer-centric mindset.
• Ability to work cross-functionally with marketing, sales, and engineering teams.

Method of Application