Shuttlers is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles. Our goal is to help you commute to work and back home in the most comfortable, safe, fun and affordable way possible. Passengers shuttle in air-conditioned buses. Each route has been designed and customized to suit your commuting needs.
Job Summary
As a Community Specialist, you'll be responsible for building, nurturing, and growing our community across various online platforms. This role requires a creative, strategic thinker with excellent communication skills and a passion for fostering meaningful connections within the community.
Responsibilities
- Foster a positive and inclusive community atmosphere through active engagement and thoughtful communication. Monitor community platforms, forums, and social media channels to respond to inquiries and encourage discussions promptly.
- Generate engaging and relevant content to stimulate conversation within the community. Collaborate with other teams to share updates, news, and educational content to inform the community.
- Plan, coordinate, and execute community events, both online and offline, to enhance member interaction. Work with cross-functional teams to integrate community events into broader marketing initiatives.
- Implement and enforce community guidelines to maintain a positive and respectful environment. Moderate user-generated content, ensuring it aligns with brand values and community standards.
- Act as a bridge between the community and internal teams, collecting valuable feedback and insights to improve products, services, or community programs. Compile and present regular reports on community sentiment and feedback trends.
- Identify and nurture community advocates who can positively represent the brand and contribute to community growth. Recognize and reward active and engaged community members.
- Provide support and guidance to community members by answering questions, offering assistance, and directing them to appropriate resources. Develop and maintain a knowledge base for frequently asked questions.
Requirements
- Bachelor's degree in Communication, Marketing, or a related field.
- 3+ years proven experience in community management or a similar role.
- Excellent written and verbal communication skills.
- Strong understanding of community dynamics and online platforms.
- Creative thinking and problem-solving skills.
- Ability to multitask and prioritize effectively.
- Empathy and the ability to connect with individuals from diverse backgrounds.
Method of Application
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