Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.
Role Overview
- We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers.
- You will be the friendly face (and voice!) of our client—online and offline.
Key Responsibilities
Customer Service (Online & Offline):
- Engage with clients professionally via WhatsApp and Instagram DMs/comments.
- Answer inquiries, take orders, and provide after-sales support.
- Welcome and attend to walk-in customers at the store in Ogba.
- Follow up with customers to ensure satisfaction.
Social Media Management:
- Post engaging content on Instagram (images, videos, reels, stories).
- Record, edit, and upload product and behind-the-scenes videos.
- Respond to comments, mentions, and tags to build community.
- Help grow and maintain a visually appealing and engaging page.
Requirements
- Candidates should possess relevant qualifications in a related field.
- 1 - 2 years of experience in a customer service or social media role.
- Basic knowledge of Instagram features and WhatsApp Business.
- Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
- Good communication skills—written and verbal.
- Friendly, courteous, and customer-oriented.
- Must live in or around Ogba, Lagos and be available for in-store duties as scheduled
Work Schedule:
- Hybrid work setting: Work remotely with scheduled on-site days at the store.
- Must be available to attend to in-store customers during business hours on assigned days.
What We Offer
- Competitive salary of N100,000 / Month.
- A fun, creative, and supportive work environment.
- Flexible hybrid schedule.
Method of Application
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