Outsourcing allows you to leverage specialized expertise to increase customer satisfaction, efficiency, and quality of service. The success of outsourcing as a business model is that its result helps position businesses in the 21st century. At Aideplanet Limited, we are that company that helps position business through Outsourcing.
Job Description
- As the Growth Lead / Head of Business Operations, you will be responsible for overseeing the overall business growth and operations of Alpha’s Touch.
- This role requires a proactive leader/manager, who can define and execute strategies to increase market share, improve operational efficiency, and foster a culture of continuous improvement within the organization.
Responsibilities
Strategic Planning:
- Develop, communicate, and execute the company's business growth strategy, ensuring alignment with overall objectives.
- Identify new market opportunities, partnerships, and potential revenue streams.
- Contribute & ensure that the overall business goals & targets of the firm are met.
Operational Excellence:
- Streamline and optimize laundry and dry cleaning operations for efficiency and cost-effectiveness.
- Implement process improvements and initiatives to enhance service quality and customer satisfaction.
Team Leadership:
- Build, lead, and mentor a high-performing operations and growth team.
- Foster a culture of accountability, collaboration, and innovation within the department.
- Ensure that each team member gives their optimal contribution to the growth of the company.
Business Development & Customer Experience Enhancement:
- Identify and cultivate strategic partnerships with other businesses to expand our customer base.
- Negotiate and secure long-term contracts with corporate clients. This will typically have its own quarterly target.
- Collaborate with the marketing and customer service teams to improve the overall customer experience.
- Gather customer feedback and implement improvements based on their insights.
Financial Management:
- Develop and manage the budget for the marketing and operations departments.
- Monitor financial performance, identify variances, and implement corrective actions.
Compliance and Quality Assurance:
- Ensure compliance with industry regulations and quality standards.
- Implement and oversee quality control measures to maintain a high level of service quality.
Qualifications
- A Degree in Business, Operations Management, or a related field.
- 2 - 10 years work experience.
- Proven experience in business operations and management, with a track record of driving growth.
- Strong leadership and team management skills.
- Exceptional strategic thinking and problem-solving abilities.
- Analytical mindset with proficiency in data analysis and interpretation.
- Excellent communication and interpersonal skills.
- Familiarity with the laundry and dry cleaning industry is a plus.
Benefits
- Salary: N100,000 - N150,000 monthly.
- Competitive salary with performance-based bonuses.
- Performance-based commissions and allowances
- Opportunities for professional development and growth
Method of Application
Signup to view application details.
Signup Now
