AugustSecrets is an Award-winning company started by a young woman who had her child, Jaden, outside her country, and on returning, bought all sorts of foods and baby care items for the baby to be weaned at 6 months, but he later rejected the foods. As a first time mother, she got frustrated as the child was starving, and then, this moved her to begin to find alternatives from African and Nigerian foodstuffs to make homemade meals for her son. At first, the child was a picky eater, but in-between the struggle and as the mother enrolled for a short course in nutrition, she was able to come up with naturally-made, nutritious meal ideas that the baby loved. He grew solely on the meals, and the mother began to sell to young mothers like her who needed the same help with their children.
Job Description:
We are looking for a Digital Sales/Customer Experience Executive who will be responsible for driving sales online while also attending to customer\\\'s inquiries, complaints, and feedback.
Job Responsibilities
- Engage with customers, and prospects and sell the company’s products on all designated digital marketing channels.
- Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.
- Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.
- Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.
- Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.
- Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
- Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.
- Notifying the sales team of OOS-related customer complaints.
- Prepare and present periodic reports to the Sales Operations Manager.
Qualification
- First Degree in Marketing, Business Administration, Communications, or a related field.
- Must possess at least 2 years cumulative experience in Sales and Customer Service.
- Proficient knowledge of MS Office.
- Excellent Selling, Communication and Customer Service skills.
- Experience in recordkeeping and managing sales documents.
- Able to work comfortably in a fast-paced environment.
- Proximity to Ilupeju is a must
Other Benefits Includes:
- Performanace bonus
- HMO
- 13th Month Salary
- On target earningsV
Method of Application
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