Lucky Fibres Limited started out making Nobel Carpets and rugs but pivoted into premium hair extensions by introducing Lush Hair in 2017. Since then, Lush Hair has become Increasingly Popular with consumers for its high quality and trendy styles
Role Overview
- We’re looking for a tech-savvy, energetic, and detail-oriented individual to join our team as a Digital Sales & Fulfillment Coordinator.
- This role is perfect for someone who understands how online orders work, can navigate multiple social media platforms, coordinate with the fulfillment team, and engage directly with customers to ensure a smooth end-to-end e-commerce experience.
Key Responsibilities
- Sort and manage online orders from confirmation to packaging and delivery.
- Coordinate with the team arranging orders and ensure timely dispatch of items.
- Respond to customer inquiries via email, phone calls, or chat, resolving basic concerns or escalating as needed.
- Send order confirmations and delivery updates via WhatsApp, SMS, email, or calls.
- Maintain accurate records of orders, stock levels, and delivery status.
- Use social media platforms (Instagram, WhatsApp, Facebook, etc.) to support order flow and communication.
- Assist in uploading products to the e-commerce site (images, prices, and basic descriptions).
- Handle simple administrative duties such as email communication, light stock checks, and customer feedback tracking.
- Monitor comments and DMs on social platforms and flag or respond to customer questions.
Requirements
- Minimum of OND or Bachelor's Degree.
- At least 1 year of experience in customer service, e-commerce, or sales support.
- Strong familiarity with Instagram, Facebook, WhatsApp Business, or online selling platforms.
- Must be digitally smart and organized — able to track orders and update records without confusion.
- Good communication skills — able to send basic emails, make follow-up calls, and write simple messages to customers.
- Must be proactive, fast-moving, and solutions-oriented.
Preferred Qualities:
- Female candidate (to support gender balance on our team).
- Passionate about online business and digital selling.
- Comfortable using social platforms professionally.
- Fast learner with a proactive, hands-on attitude.
- Positive personality and good team player
Method of Application
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