Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the most important elements of success in any organisation today. Developing human capital requires creating and cultivating environments in which human beings can rapidly learn and apply new ideas, competencies, skills, behaviours and attitudes. Proten International assists organisations across Europe and Africa in providing opportunities for people to create shared understanding, explore new ideas and apply them. The tools for creating these opportunities include training, facilitation, coaching and consulting. Our focus is to create an enabling environment for businesses and organisations to start - up and thrive through a range of business development services. We also work with Corporate and Governmental organisations to optimize their productivity and performance through a range of advisory, consulting and other services. We aim to understand the needs of every organisation and its people and work hand-in-hand with them to fulfil them. We strongly believe that a highly performing and productive workforce will lead to a profitable organisation.
Job Objective
Coordinate Front desk activities and client/customer relationship management. Update social media accounts and maintain good engagement.
Key Responsibilities
- Welcome Guests /Customers and record their visits accordingly.
- Receive mails, dispatch mail and record such activities
- Relationship management(ensure timely and accurate customer service, handle complaints and specific customer request )
- Customer/Client Services
- Update Customer KYC periodically
- Book meetings as required and take minutes at meetings
- Post on social media platform at least 3 times a week
- Ensure good engagement on all social media platforms
- Establish good visibility in line with our brand on all social media platforms
- Internal Newsletter circulation
- External Newsletter circulation
Qualifications
Key Skills & Responsibility
- Detail and Result Oriented
- Good Initiative
- Excellent Communication Skills (Written and Oral)
- Creative writing
- Customer/Client Relationship Management.
- Google Suite Proficient
- Able to work on Canva
Qualification/Requirement
- Bachelors Degree or HND
- 2-4 years’ experience in Social Media Management and Customer engagement
Method of Application
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