Head of Information Technology at Jemi Neil Consulting

Jemi Neil Consulting (JNC) is a people and business solutions company. We are a Human Resources Consultancy Company with a specific focus on executing various strategic initiatives in order for our clients to maximize its best in people.

We offer end to end Human Resource solution services ranging from Business Advisory, HR Structuring, HR Business Partnering, Talent Sourcing & Recruitment, Training & Development, Outsourcing, Employee Engagement, Payroll Management & Administration through to Performance Management.

• The Head of IT Managed Services will provide commercial, technical and operational leadership of the IT managed services division and delivering IT transformation projects for clients.
• This strategic and hands-on role requires a seasoned professional with a proven track record in managing and enhancing IT services delivery, building strong client relationships, and driving operational excellence.
• The role is responsible for overseeing the day-to-day technical operations of the IT managed services department, ensuring the delivery of high- quality services, and contributing to the overall growth and success of the organization.

Strategic Leadership

• Develop and execute a strategic vision for the IT managed services division in alignment with the company's overall goals.
• Provide leadership and direction to the IT managed services team, fostering a culture of innovation, collaboration, and continuous improvement.

IT Managed Service Technical Delivery

• Ensure the timely and efficient delivery of IT managed services, OEM Services and IT advisory and business process outsourcing to clients, meeting or exceeding service level agreements (SLAs).
• Implement best practices and standards to optimize service delivery processes and maximize client satisfaction.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

Client Relationship Management

• Cultivate and maintain strong relationships with key clients, understanding their business needs and ensuring the delivery of tailored IT solutions.
• Collaborate with sales and business development teams to identify upsell and cross-sell opportunities within existing client accounts.

Team Development

• Build and lead a high-performing team of IT professionals, providing mentorship, training, and career development opportunities.
• Foster a collaborative and inclusive team culture, encouraging creativity and a commitment to excellence.

Commercials Leadership and Sales

• Develop and manage the IT managed services budget, ensuring cost-effectiveness and profitability.
• Collaborate with finance and sales teams to develop pricing strategies for IT services
• Sales leadership of the IT Managed Services business including signing up partners, negotiating discounts and opening Sales/Commercial opportunities with clients

Technology and Innovation

• Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and improvement.
• Lead the adoption of new technologies and methodologies to enhance service delivery and operational efficiency. 

SKILLS /ABILITIES

• Demonstrated ability to build and maintain client relationships.
• Strategic thinker with a results-oriented mindset.
• Strong financial acumen and budget management skills.
• Self-Starter - ability to execute and implement change
• Passion – for the company’s mission
• Highly energetic personality – a motivator
• Critical Thinking – strategic and highly analytical
• Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
• Goal Oriented – naturally motivated to reach goals
• Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives; Excellent consulting skills as well as technical writing and public speaking
• Maturity – provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff

EDUCATIONAL REQUIREMENT

• Professional – unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior- Bachelor’s degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
• Proven experience in a leadership role within IT managed services or a related field.
• Strong understanding of IT service management frameworks (ITIL, COBIT, etc.).

Method of Application