Best Western International has more than 4,000†hotels in over 100†countries and territories worldwide. And with our three types - Best Western, Best Western Plus, and Best Western Premier - it's easy to find the one that's right for your trip. Leading the hotel industry for seven decades, Best Western International offers more than 4,000†hotels in over 100†countries and territories worldwide. Best Western’s efforts have led to more industry awards than any other hotel brand, and we invite you to be part of our amazing journey.
Responsibilities
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures cleanliness of all data equipment and computer rooms.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, email accounts, and also support for the underlying server/desktop infrastructure.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, I/O devices.
- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure,
- Wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge on Active Directory, Management and Implementations.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives.
- Prepare Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti virus setup and day to day support.
- Able to plan, assign and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Ensure that policies and procedure relating to PCI compliance are updated.
- Maintains a system error / progress log book and deals with reported problems.
- Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
- Monitors and maintains proper inventory of hardware and software license.
- Is aware of IT Security Policies and ensures implementation through regular staff training.
- Keep updated with latest hotel technology and security risks on a regular basis.
- Able to perform other IT or Systems related task assigned by the management.
Desired Qualifications
- Candidates should possess a Bachelor's Degree / HND qualification.
- Minimum of 2 years work experience.
- He / She must be a self-starter, alert, energetic, responsible and flexible.
- He/She must be a good communicator
- Possession of relevant Certification is an added advantage.
Method of Application
Signup to view application details.
Signup Now
