We are a non profit organization which have a burning passion for the development of the slums We tend to affect the children, youth, adult in the community so as to become reliable people and citizens.
Position Summary
- Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.
Key Responsibilities
Technical Infrastructure (40%):
- Establish/maintain ICT systems, hardware, software, network infrastructure across offices
- Manage Microsoft Office 365, SharePoint, cloud storage systems
System Administration (35%):
- Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
- Configure user accounts, security settings, access permissions
- Troubleshoot hardware/software issues (desktops, laptops, mobiles)
- Implement cybersecurity measures, data protection protocols
Field Support (15%):
- Visit field offices for technical support, new ICT installations
- Train field staff on ICT systems, software, security procedures
- Ensure compliance with organizational ICT policies
Documentation & Reporting (10%):
- Maintain ICT asset records, configurations, service requests
- Prepare monthly system performance, incident resolution reports
- Document SOPs, user manuals
Required Qualification
Education & Experience:
- Bachelor's in Computer Science, IT, Computer Engineering, or related field
- 3-5 years ICT Officer experience in humanitarian/development organizations
Technical Skills:
- Microsoft Office 365, SharePoint, Access proficiency
- Microsoft Power Platform (Power Apps, Automate, BI) knowledge
- ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
- Cisco cloud network infrastructure understanding
Personal Competencies:
- English fluency (Hausa/other Nigerian languages preferred)
- Strong analytical, problem-solving skills
- Excellent communication, interpersonal abilities
Working Condition & Benefits
Field Requirements:
- Office-based with 30% field visits to remote locations
- Occasional challenging environment work, limited infrastructure
- Outside normal hours work for system maintenance
- Valid driver's license, independent travel ability
Partnerships & Coordination:
- Internal coordination with all program departments
- External partnerships with vendors, service providers, government agencies
- Emergency response team support during crisis situations.
Method of Application
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