We are Cornerstone Insurance Plc. Incorporated on 26th July 1991 as a private limited liability company and became a Public Limited Liability, quoted on the Nigerian Stock Exchange in 1997. Our organisation was established to conduct Insurance business in a professional, ethical and customer-focused manner and has remained committed to these values over the years. The Company is licensed and re-certified by the National Insurance Commission (NAICOM) to do both General and Life businesses and the classes of Insurance business we currently undertake include the following: Motor Vehicle, Aviation, Marine, Engineering All Risks, Asset Protection, Liability to Third Party, Oil & Gas, Group Life, Credit Life, Mortgage Protection, Term Assurance, Wealth Creation Products and Takaful (Islamic Insurance) The company’s Authorized Share Capital and Market Capitalization is N5billion and N4.4billion respectively, while the Shareholders’ Funds is N6.9billion as at December, 2013. The total assets of the company are in excess of N14 billion . At Cornerstone, we remain committed to both our core values of Integrity, Empathy, Professionalism, Innovation, and Team Spirit and our continued mission of delivering value beyond expectations through needs-based products and quality service.
Responsibilities
- Improve documentation of support policies and procedures
- Application monitoring, performance tuning, testing and availability/capacity planning
- Work closely with DBA function to ensure availability and performance essential database services within application infrastructure
- Ownership of the corporate systems management system including the proactive analysis, tuning and configuration
- Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex problems
- Ability to deploy and support complex 3rd party developed applications. Also Specify, implement, install and configure new third party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
- Active identification of incidents and manage the incident resolution process to provide service recovery.
- Work with appropriate support providers to analyse root cause and provide a permanent fix or workaround.
- Work to provide services to agreed SLA’s and OLA’s.
- To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.
- To analyze, define and implement interfaces between business applications to provide integrated solutions.
- To provide additional functionality to the business by using the appropriate tool sets to enhance third party applications and develop reports, workflows, web pages and forms and/or new small applications, to maximise the council’s ROI, ensure the efficiency of service and provide enhanced services to citizens.
- To understand the security threats posed to applications which are accessible via the internet, devising and implementing security measures to ensure the integrity of citizen transactions and the confidentiality of council data.
Additional Responsibilities:
- Assist personnel of other departments as a computer resource.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new company staff.
Job Requirements
Education
- Bachelors Degree in Information Services/Business (or equivalent)
- ITIL Service Management Foundation Certification
Experience:
- A minimum of 2 years’ experience in IT, Field support role.
Method of Application
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