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IT/Backend Support Executive at Structured Energy Systems Limited

Structured Energy Systems LimitedLagos, Nigeria Digital Marketing
Full Time
A Structured Resource Company dedicated to working with institutions to design, develop and deploy cost-effective infrastructure solutions. Structured Energy Systems is a wholly owned Nigerian business-to-business services company that specializes in the deployment of ATM and self-service terminals (i.e. iKiosks TM), system servers, storage solutions, network equipment, eSecurity devices (anti-skimming devices), back-up power solutions (UPS, Inverters – firefly TM & AVRs ) amongst other innovative business solutions.

KEY RESPONSIBILITIES:

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Resolve issues for staffs via phone, in person or electronically.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Collaborate with cross-functional teams (product managers, designers, QA engineers) to gather requirements, define technical specifications, and deliver exceptional user experiences.
  • Proficient in multiple programming languages (e.g., Java, Python, JavaScript, C#, Go) and database technologies (e.g., SQL, NoSQL).
  • Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance.
  • Develop and maintain robust and scalable APis and microservices.
  • Work across the entire stack, including front-end, back-end, databases, and APis.
  • Collaborate with DevOps teams to automate infrastructure, deployments, and application monitoring. Experience with continuous integration/continuous deployment (CI/CD) pipelines.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritize and manage many open cases at one time.
  • Test and evaluate new technology.

Method of Application

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