Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story. Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009). Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.
Job Purpose
- To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.
Responsibilities
Support Systems:
- Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
- Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization's day-to-day operations
- Monitor systems to detect deficiencies, and recommend changes and solutions
- Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
- Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Basic database management skills
- Understanding of different POS hardware/terminals
- repairing equipment and replacing parts
- planning and undertaking scheduled maintenance upgrades
- Ability to manage AD users and object preferably windows server 2008r2
IT Operations:
- Challenge others when the values are not demonstrated. Develop, Train and give feedback to subordinates where applicable.
- Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
- Share information, knowledge and experience freely with others
- Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
- Provide first level support to all users within the agreed timeframe
- Execute system control functions as requested by (and on behalf of) business owners
- Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
- Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
- Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
- Ensure store wide reporting
Requirements
- Interested candidates should possess a Minimum of a Bachelor's degree or HND in Computer Science, Information Technology, or a related discipline with at least 3 years of work experience.
Key Performance Indicators:
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Knowledge and Competences:
- ERP - Oracle, Micros
- IRP software
Decision Expectation:
- Acts on defined procedures and decisions
- Enforces agreed decisions
- Plans own work schedule and work schedule of subordinates
- Responsible for deploying hardware, and applications across all business locations.
- Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role
Method of Application
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