Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Salary: 150k
Job Summary:
We are seeking a highly motivated and service-oriented IT Help Desk Technician to provide technical support and assistance to end-users across the organization. The ideal candidate will possess strong troubleshooting skills, effective communication abilities, and a solid foundation in IT operations. You will be responsible for diagnosing hardware/software issues, supporting enterprise applications, and ensuring seamless day-to-day IT functionality.
Key Responsibilities:
- Provide first-level technical support to users via phone, email, remote tools, or in person.
- Diagnose and resolve issues related to operating systems (Windows, macOS, Linux) and software applications.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Support networking configurations including TCP/IP, DNS, DHCP, and VPN connectivity.
- Assist in the management and support of Microsoft 365 tools such as Outlook, Teams, and Office applications.
- Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to troubleshoot user issues.
- Create and maintain technical documentation, FAQs, and user guides.
- Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
- Adhere to security policies and assist in enforcing cybersecurity best practices.
Requirements and Qualifications:
- Associate’s degree or higher in IT or a related field (or equivalent practical experience).
- Minimum of 3 years’ experience in IT Help Desk or technical support role.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Strong analytical and troubleshooting abilities.
- Experience documenting technical procedures and maintaining IT knowledge bases.
Preferred Skills:
- Certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Basic understanding of enterprise cybersecurity principles.
- Experience working in a structured IT support environment with SLAs.
Method of Application
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