Cecure Intelligence Limited is a technology consulting practice that exists to help innovators build digital products using a guaranteed engagement model. We work with individuals and organisations who have a digital idea they want built and validated.
JOB RESPONSIBILITIES:
- Perform regular maintenance tasks, such as software updates, patches, and configuration changes, to ensure the stability and security of business applications.
- Analyze, investigate, and troubleshoot incidents related to technical and process issues
- Coordinate production incidents between business, engineers, and third-party providers
- Educate business end users on how to make effective use of their technological tools to speed up problem resolution
- Collaborate with cross-functional teams, including IT, software development, and business stakeholders, to address complex issues and implement enhancements to business applications.
- Monitor the performance and usage of business applications, proactively identifying areas for improvement and implement optimizations to enhance system performance.
- Stay updated on industry trends and best practices related to business applications and propose innovative solutions to streamline processes and improve productivity.
SKILLS AND EXPERIENCE REQUIRED
- Basic knowledge of collaboration tools and services including Microsoft Entra, Microsoft Entra domain services, M365, 0365, Google Workspace, Google Cloud Identity, DNS, TCP/IP, printer administration, LAN, WAN, Wifi, and similar technologies.
- A strong understanding of ITSM processes and familiarity with ITIL is a big plus
- Availability to work in shifts and be on an on-call rota
- Eagerness to learn various technologies and solutions to support business users and processes.
- Excellent problem-solving skills, with the ability to analyze issues logically and systematically.
- Effective communication and interpersonal skills, with the ability to interact professionally with end-users and team members.
- Ability to work collaboratively in a team environment and willingness to take on new challenges with a positive attitude.
- Have a working laptop, mobile phone and headphones/earphones
- Flexible to take on alternating shifts (day/night) depending on preferred schedules
EDUCATION:
- Bachelor’s degree in Computer Science, Information technology, or related field.
- Relevant certification is a plus
- Must have completed NYSC
Method of Application
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