Lotus Beta Analytics Nigeria Ltd. (LBAN) is well focused on the provision of Information Technology Solutions and Services. These Solutions are built on a world-class, secure, resilient infrastructure, delivered according to global best practices in partnership with the world’s leading technology vendors. The company has a number of partnerships with major Original Equipment manufacturers, OEMs like Microsoft, HP, Cisco and Entrust Inc. to mention just a few. Our goal is to provide you with the best value. We bring high-level expertise on-site to you with long-term commitment and in-depth knowledge of your business, tailoring specific guidance to the way your organization uses technology. Our services are backed by a team of professionals, committed to meeting the dynamic needs of any organization, of any size, offering support 24 hours a day, 7 days a week. In order for us to ensure the consistent delivery of effective solutions to our clients, we maintain strategic relationships with many of the leading technology vendors worldwide.
JOB DESCRIPTIONS:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing IT equipment where necessary
- Checking that on-prem servers are on and network connectivity is available
- Monitoring Avaya Router and its connectivity
- Ensure all Access Points are working
- Resolved Users related issues like Internet connectivity, Avaya PBX phone, Customer Experience Avaya soft phone, Microsoft Office Suites, etc.
- Monitor events on Sophos on-prem and Sophos Central
- Monitor quarantine mails on Sophos Central
- Monitor expenses on AWS
- Allocate and resolve issues with laptops, desktops and printers
- Relate with vendors on quote and repairs
- Submit incident and activity report
- Remote access to resolve issues with staffs
Qualifications
- Network Administration and Network Security skills
- 3 or more years of relevant experience
- Technical Support and Troubleshooting abilities
- Proficiency in Information Technology
- Certifications in relevant IT fields like Cisco, Microsoft, or CompTIA are a plus
- Strong problem-solving and communication skills
- Ability to work well in a team environment
- Bachelor's degree in Computer Science, Information Technology, or related field
Method of Application
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