The Emel Group is one of Nigeria's leading business conglomerates with a major presence across diverse sectors including Consumer Products, Corporate Services and Infrastructure. For over four decades, the Group has made a significant contribution to the country’s economy and inspired the trust of millions of Nigerians as a provider of quality goods at an affordable price. What began in 1966 as a humble, family-run trading enterprise has today grown into a professional powerhouse with over 400 employees, led by a highly qualified and globally experienced senior management team. The Emel Group's headquarters are situated in Lagos, the commercial capital of Nigeria and supported by solid infrastructure including two manufacturing units and several warehouses. The Group also has extensive operations in China, Hong-Kong and India. Constant innovation, strategic partnerships and a customer focussed approach have been the cornerstones of the Group’s phenomenal growth. Ever since its inception, Emel has enjoyed successful alliances with its Trade Partners’ in order to provide the Nigerian marketplace with world class products and services. The Group’s partners include global companies and locally established dealers and distributors.
Job Overview
- Reporting to the IT Manager, the IT Officer will be responsible for providing technical support and maintenance for all hardware, software, and network systems within the hospital.
- This role is vital in ensuring the smooth operation of our IT infrastructure, enabling efficient and reliable service delivery across all departments.
Key Responsibilities
Hardware and Software Support:
- Install, configure, and troubleshoot computer hardware and software, including desktops, laptops, printers, scanners, and other peripherals.
- Maintain and update software applications, operating systems, and security patches.
- Troubleshoot and resolve hardware and software issues, providing timely and effective solutions.
- Inventory management of hardware and software assets, ensuring proper documentation and tracking.
Networking Support:
- Maintain and troubleshoot local area network (LAN) and wireless network infrastructure.
- Configure and manage network devices, including routers, switches, and firewalls.
- Monitor network performance and identify potential bottlenecks or security risks.
- Assist in the implementation of new network technologies and upgrades.
IT Support:
- Provide technical support to hospital staff and users, resolving issues related to hardware, software, and network connectivity.
- Develop and maintain IT documentation, including user manuals, troubleshooting guides, and system configurations.
- Assist with the implementation of new IT systems and projects.
- Ensure compliance with IT security policies and procedures.
Other Responsibilities:
- Collaborate with the IT Manageron strategic initiatives and projects.
- Stay updatedon the latest IT trends and technologies.
- Perform other dutiesas assigned.
Qualifications and Experience
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a similar IT support role, preferably within a healthcare environment.
- Strong understanding of hardware and software troubleshooting techniques.
- Proficient in networking concepts and technologies, including LAN, WAN, and wireless networks.
- Experience with various operating systems, including Windows and macOS.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Method of Application
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