Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders. The journey began with our pioneering of the food court concept in Nigeria - a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story. Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009). Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.
Field Support Functions
- Deploy, configure, maintain and repair IT infrastructure – both software and hardware
- Support all installations pertaining to all field locations, stores and the Head office
Administrative Functions
- Communicate with stakeholders to understand their requirements
- Develop and analyze functional specifications
- Design efficient IT systems to meet business and technology needs
- Coordinate developers to build and implement technology solutions
- Integrate multiple systems and reconcile needs of different teams
- Gather feedback from end users about system performance
- Plan and oversee projects (e.g. upgrades, hardware/software installations)
- Provide advice and technical training to end users as required
- Keep abreast of technology trends and developments
Key Performance Indicators:
- IT System uptime/downtime
- Mean Time Between Faults
- Mean Time to Resolve
- Number of system breaches due to virus attacks and or breaches
- Network Uptime/downtime
Skills, Competencies and Requirements:
- Demonstrates ability to troubleshoot hardware, software and network problem
- Knowledge of Project Management
- Knowledge of databases, system security and troubleshooting
- Knowledge of network operations and management
- Knowledge of systems design and development process
- Knowledge of various ERP
- Knowledge of the QSR/Food Industry practices
General Management Competencies/Requirements:
- Problem Solving & Analysis
- Good Organizational Skills
- Keen attention to details
- Good command of English and above average Report Writing skills
- Candidates must be decent, efficient and self-confident.
Educational Qualifications/Experience:
- A good first degree in Computer Science, Computer Engineering, Information Technology or related areas
- Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector
- Membership of CISCO, or any other IT related professional qualification is an added advantage
Desired Personal Attributes:
- Integrity
- Proactive self-starter
- Results Orientation
- Assertiveness & tenacity
- Ability to cope with and work under pressure
Method of Application
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