Maestro Microfinance Bank is licensed by the Central Bank of Nigeria to carry on the business of providing financial services such as savings and deposits, loans, domestic funds transfer and non-financial services to microfinance clients in Abuja and environs.
Scope of the Role
- Responsible for providing technical assistance and support to end-users company wide.
- This role entails diagnosing and resolving hardware, software, and network-related issues, ensuring smooth operation of IT systems, and delivering excellent customer service to internal teams.
Responsibilities
- Technical Support: Provide first-level support for IT issues, including troubleshooting and resolving hardware, software, and network problems in a timely and efficient manner.
- System Maintenance: Install, configure, and maintain desktops, laptops, printers, and other peripheral devices. Perform regular system updates, software installations, and patch management.
- User Support: Assist employees with setup, configuration, and usage of company IT systems and tools, including email, collaboration tools, and security protocols.
- Incident Management: Log, prioritize, and manage support requests using ticketing systems, escalating issues when necessary, and ensuring timely resolution of technical problems.
- Network Support: Assist with basic network troubleshooting, such as connectivity issues, VPN setup, and Wi-Fi troubleshooting.
- Security Compliance: Ensure that end-users follow IT security policies and guidelines, such as password management, data protection, and system access.
- Documentation: Maintain records of IT support requests, resolutions, and common technical issues to aid in faster troubleshooting in the future.
- Inventory Management: Keep track of IT assets, including hardware inventory and software licenses, ensuring equipment is maintained and replaced as needed.
- Training and Support: Provide guidance and technical training to users on the use of new software and hardware, and cybersecurity awareness ensuring a high level of IT literacy within the organization.
- Collaboration: Work closely with other IT team members to ensure seamless integration of IT services and the resolution of technical issues.
- Continuous Learning: Stay up to date with the latest trends, technologies, and best practices and apply them to the relevant processes.
- Perform other tasks as may be assigned by the CTO and senior stakeholders.
Technical Knowledge / Minimum Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 1-2 years of experience in an IT support role or related technical field.
- Experience with IT security protocols, including firewalls, antivirus, and encryption tools.
- Familiarity with cloud services (e.g., Microsoft 365, Google Workspace) and VPNs.
- Certification in CompTIA A+, Microsoft Certified Professional (MCP), or similar IT support credentials.
- Technical Knowledge: Strong understanding of computer systems, networks, operating systems (Windows, macOS, Linux), and mobile devices.
- Problem-Solving Skills: Ability to quickly diagnose and resolve hardware, software, and network issues.
- Communication Skills: Excellent verbal and written communication skills to interact with non-technical staff and explain technical issues clearly.
- Customer Service: Strong interpersonal skills and a customer-first attitude to provide efficient and friendly IT support.
- Time Management: Ability to handle multiple tasks and prioritize issues based on urgency.
- Familiarity with IT Tools: Experience with ticketing systems, remote desktop support tools, and system monitoring software.
Method of Application
Signup to view application details.
Signup Now
