eHealth4everyone is a leading digital health social enterprise dedicated to making the world healthier. We are a new kind of mission-driven organization with services, expertise and products focused on making the business of healthcare delivery work for everyone, through technology-enabled optimizations. We believe that if health is a right, proven digital health solutions and expertise such as ours should not be a privilege. Working with participants across the spectrum of healthcare, from individuals, healthcare providers, government departments and stakeholders, insurance organizations, pharmaceutical companies, and various private sector players, we enable high performance across the continuum of healthcare delivery and management.
Job Description
- The IT Support Intern will provide technical support, and maintain the organisation’s computer networks
- S/he will run routine updates of company systems and applications, and support testing and installation of software tools.
Responsibilities
- Run routine updates and maintenance of the company’s IT infrastructures, systems and applications.
- To make a Standard Operating Procedure (SOP) document on how to utilize it, and m ake a presentation on how to use it.
- Add, create and remove users on Google Workspace and Microsoft365 portal.
- Manage office internet; add, update and remove users,observe downtime and contacts customer support where necessary.
- Design and implement cost effective software solutions to be deployed across the organization.
- Work with vendors and service providers on the maintenance and repair of assets and hardware.
- Assist in setting up new staff with work/productivity/onboarding tools.
- Troubleshoot issues around staff members’ challenges with installed tools.
- Monitor the company’s web services & servers and report downtime and/or other issues
- Support with testing, setting up and maintaining software and hardware used and deployed at third party locations for projects, stakeholders and clients.
- Any other tasks as assigned.
Qualifications and Skills
- A Degree in Computer Science, Information Science, Mathematics or any closely related field is required.
- Sound knowledge of application troubleshooting.
- Strong knowledge of web server exploits and their solutions.
- Sound Knowledge of technical requirements of various software & applications.
- Teamwork.
- Good communication skills.
- Highly organized and pays extraordinary attention to detail.
- Must have the ability to act quickly and pragmatically under pressure to prioritise and resolve issues.
- Enthusiasm and high level of motivation.
Method of Application
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