IT Support Officer at Ascentech Services Limited

Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. Ascentech Services Ltd acts as a gateway to provide end-to-end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base. Vision & Mission Vision To be recognized and respected as a leading employment and recruitment services company in Nigeria without compromising on quality services to our clients and also to support equal opportunity in employment and objectively evaluate all qualified candidates. Mission "The foundation of our business philosophy is to introduce the Right Candidates to our Clients. We will strive to deliver world-class professional employment solutions to employers and job seekers across diverse organizations and industries in several disciplines and verticals. We will preserve to serve our clients using our skills, knowledge, and expertise to help meet their business objectives." Our Services We conduct assignments for junior, middle, and senior management positions. We have acquired vast experience years in understanding the dynamics of attracting quality executives and identifying key leadership characteristics. We offer the following in our basket of services: *Domestic Recruitment Executive Search Recruitment HR consulting Background Check.

Responsibilities

• Helpdesk Support: Serve as the first point of contact for IT-related issues and requests, providing timely and effective assistance via phone, email, or in-person support tickets.
• Troubleshooting: Diagnose and resolve hardware, software, and network problems, including desktops, laptops, printers, phones, and other peripherals.
• Software Installation and Configuration: Install, configure, and update software applications and operating systems, ensuring compatibility and compliance with company policies and licensing agreements.
• Hardware Maintenance: Perform routine maintenance and repairs on computer hardware, including upgrades, replacements, and inventory management.
• User Account Management: Create, modify, and disable user accounts and access permissions as needed, following established security protocols and procedures.
• Network Support: Assist with the setup, configuration, and troubleshooting of network equipment, including routers, switches, and wireless access points.
• Data Backup and Recovery: Implement and maintain backup solutions to protect critical data and ensure timely recovery in the event of data loss or system failure.
• Security Compliance: Monitor and enforce compliance with IT security policies and procedures, including antivirus software updates, password management, and access control measures.
• Documentation and Training: Create and maintain documentation, knowledge base articles, and training materials to facilitate user self-service and knowledge transfer.
• Vendor Management: Coordinate with external vendors and service providers to resolve technical issues, procure IT equipment and services, and ensure timely delivery and support.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field (preferred) OR equivalent work experience.
• Proven experience in IT support or a related technical role.
• Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, and Linux.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Customer service-oriented mindset with a focus on providing a positive user experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

Method of Application