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IT Support Personnel at SignalADoc Limited

SignalADoc LimitedLagos, Nigeria Networking and Tech Support
Full Time
SignalADoc Limited is a key player in the telehealth industry, providing best-in-class virtual healthcare solutions - Telemedicine and Vital Signs Monitoring - and maintaining an end-to-end network infrastructure for health and wellness. SignalADoc is seeking to hire an experienced Business Management/Administrative Personnel, with excellent business acumen to perform all administrative and clerical duties necessary for effective office management.

  • We are seeking a skilled and dedicated IT support personnel to join our dynamic tech company.
  • The successful candidate will provide technical assistance and support to ensure efficient operation of our information systems and technology infrastructure.
  • This role involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

Responsibilities:

Technical Support:

  • Provide first-level support to end-users via phone, email, or in-person.
  • Diagnose and resolve technical hardware and software issues.
  • Assist with installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Perform regular updates and maintenance of IT systems.
  • Escalate complex issues to senior IT staff as needed.

System Maintenance:

  • Monitor and maintain computer systems and networks.
  • Ensure the security and integrity of IT infrastructure.
  • Manage user accounts, permissions, and access rights.

User Assistance:

  • Provide technical guidance and support to employees on IT-related issues.
  • Conduct training sessions to educate users on basic and advanced features of IT systems and software.
  • Develop and maintain documentation for IT procedures and processes.

Troubleshooting:

  • Respond to IT service requests and incidents in a timely manner.
  • Identify and mitigate potential risks and vulnerabilities.
  • Perform root cause analysis to prevent recurrence of issues.

Inventory Management:

  • Maintain inventory of IT equipment and software licenses.
  • Ensure proper asset tagging and tracking of IT resources.
  • Coordinate with vendors for procurement and repair services.

Requirements:

Education and Experience:

  • -Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Proven experience as an IT support technician or similar role.
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are preferred.

Technical Skills:

  • Proficient in Windows and Mac operating systems.
  • Experience with common software applications and tools (e.g., Microsoft Office Suite, antivirus software).
  • Experience with Office 365 (Onebox,Teams,Sharepoint, Enchange Server, Shared mailbox, and Active Directory)
  • Familiarity with remote desktop applications and help desk software.
  • Strong understanding of cloud services, including compute, storage, networking, and security.
  • Solid understanding Git, continuous integration, continuous delivery.
  • Knowledge of networking concepts, protocols (e.g., TCP/IP, DNS, VPN), and network security.
  • Experience with webservers Nginx, Apache, etc.
  • Knowledge of scripting and programming languages, such as HTML, CSS, Javascript, PHP, ReactJS, React Native, Laravel, Bash, or PowerShell
  • System Administation and Backups
  • Software Testing (Manual testing)
  • Website Managegment (Hosting, Domain name, DNS Records, File manager, Database(MySQL server),Apache/web server, Basic Linux commands and CPanal)
  • Cloud server administration (AWS, Azure, Google Cloud Platform, and Digitalocean)
  • Software Development tools i.e GooglePlay Console, Apple Connect, Firebase, BitBucket, Jira/Trello, Postman and Git/GitHub
  • Payment Gateway (Paystack & Flutterwave)
  • Admin Dashboard management
  • -Installation of Softwares
  • I.T Technical Documentation

Analytical and Problem-Solving Skills:

  • Ability to analyze complex problems, propose effective solutions, and implement them in a timely manner.
  • Strong troubleshooting and debugging skills to identify and resolve issues in cloud environments.
  • Capacity to anticipate potential bottlenecks, performance issues, and security vulnerabilities and proactively address them.

Collaboration and Communication :

  • Excellent teamwork and collaboration skills to work effectively with cross-functional teams.
  • Strong verbal and written communication skills to articulate complex concepts and ideas clearly.
  • Ability to document technical processes, system designs, and operational procedures effectively.

Soft Skills :

  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High level of customer service orientation.

Work Environment:

  • This position requires the ability to lift and carry computer equipment.
  • Occasional after-hours or weekend work may be required to address urgent issues or perform system maintenance.

Method of Application

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