The Citron Hotels & Suites is one of the top hotels in Ibadan Metropolis. It is strategically situated in the high brow area of Ibadan, very much shielded from the hustle and bustle of the city. It offers a place of ultimate comfort and relaxation, thanks to the one stop hospitality services made available to our esteemed guests.
Job Overview
- We are looking for an experienced IT Support Specialist with a strong background in Networking and Property Management Software (PMS) to join our team.
- The ideal candidate will have a minimum of 3 years of experience in IT support, preferably within the hospitality or hotel industry.
- This role involves ensuring the smooth operation of all IT systems, providing technical support to staff, and maintaining the hotel’s network infrastructure and PMS.
Key Responsibilities
Network Management
- Design, implement, and maintain the hotel’s network infrastructure, including LAN, WAN, and Wi-Fi systems.
- Monitor network performance and troubleshoot issues to ensure minimal downtime.
- Configure and manage routers, switches, firewalls, and other networking equipment.
- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.
Property Management Software (PMS) Support
- Install, configure, and maintain the hotel’s PMS to ensure seamless operations.
- Provide training and support to hotel staff on PMS usage and best practices.
- Troubleshoot and resolve PMS-related issues promptly to minimize disruptions.
- Collaborate with vendors for software updates, patches, and technical support.
Technical Support
- Provide first-line IT support to hotel staff, resolving hardware, software, and network issues.
- Set up and maintain workstations, printers, and other IT equipment.
- Assist with the implementation of new IT systems and technologies.
- Maintain an inventory of IT assets and ensure proper documentation.
System Maintenance and Upgrades
- Perform regular maintenance on IT systems to ensure optimal performance.
- Plan and execute system upgrades and migrations as needed.
- Monitor and manage backups to ensure data integrity and disaster recovery readiness.
Collaboration and Reporting
- Work closely with other departments to understand their IT needs and provide solutions.
- Prepare and submit reports on IT system performance, issues, and resolutions.
- Stay updated on the latest IT trends and technologies relevant to the hospitality industry.
Qualifications
Education and Experience
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT support, preferably in the hospitality industry.
- Proven expertise in networking and property management software.
Technical Skills
- Strong knowledge of networking protocols, hardware, and security measures.
- Experience with PMS systems such as Ezee Absolute, Ezee Optimus
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Windows and Linux operating systems.
Soft Skills
- Excellent communication skills to interact with staff and vendors effectively.
- Strong problem-solving abilities to address technical issues promptly.
- Attention to detail to ensure accuracy in system configurations and documentation.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Certifications in networking (e.g., CCNA, CompTIA Network+) or IT support (e.g., CompTIA A+).
- Experience with cloud-based systems and virtualization technologies.
- Knowledge of cybersecurity best practices and compliance standards.
Method of Application
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