Teerus Microfinance Bank is a newly established tier 1 unit microfinance bank located in Surulere, Lagos State. As a microfinance bank, we provide financial services to micro, small and medium enterprises both formal and informal, and to underserved individuals who require affordable loans.
Key Responsibilities
- Provide technical support to staff across branches for hardware, software, network, and application-related issues.
- Ensure the smooth operation of the core banking application, internet banking platform, and other financial systems.
- Perform routine maintenance on systems, servers, printers, ATMs, POS devices, and networks.
- Manage user accounts, access control, and ensure proper IT security practices in line with regulatory requirements.
- Monitor and support branch connectivity, including VPNs, routers, firewalls, and switches.
- Document issues, track resolutions, and escalate complex problems to the relevant vendors or higher-level IT team.
- Assist with the deployment of new systems or upgrades to existing ones.
- Provide IT onboarding for new staff and support ongoing training initiatives.
- Maintain backup and disaster recovery protocols.
- Ensure compliance with CBN IT guidelines, data protection laws, and internal IT policies.
Requirements
Must Have:
- Candidates should possess a Bachelor's Degree / Master's Degree in a related field.
- Minimum of 3 years’ experience in an IT support role, preferably within a Microfinance Bank or financial institution.
- Strong understanding of banking operations and typical financial systems (core banking apps, credit management systems, e-channels, etc.).
- Hands-on experience with Windows and MAC OS, Microsoft Office Suite, networking, and basic server management.
- Knowledge of IT support tools like remote desktop software, ticketing systems, and active directory.
- Good troubleshooting and communication skills.
- Familiarity with regulatory standards and data security in financial institutions.
Nice-to-Have:
- Certification in IT (CompTIA A+, N+, ITIL, MCP, etc.).
- Experience with Temenos, BankOne, or other microfinance core banking platforms.
- Familiarity with mobile banking apps, USSD platforms, and agency banking solutions.
- Basic scripting or automation experience (PowerShell, batch scripts, etc.).
What We Offer
- A dynamic and impactful role in a fast-growing financial institution.
- Competitive salary and benefits.
- Opportunities for training and career growth.
- Exposure to modern financial technology platforms and tools.
Method of Application
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