Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities. GVA Partners is also a leading name within the recruitment industry. We have built our reputation on over the years by understanding the markets, businesses and individuals within the markets we work with and this has enabled us to deliver seamless and comprehensive recruitment solutions Our Value Proposition GVA’s unique value proposition is our familiarity with both global and local business environment and depth of expertise of our consultants. Our consultants have deep industry experience and have worked in various roles as project managers, solutions architect, business analysts, product developers, strategy consultants and have over the years assisted global clients in delivering market changing solutions. We typically resource all engagements with personnel that have gained direct and related experience from similar assignments. Our approach takes an industry focus by working with business owners to solve their toughest challenges through applied innovation backed by skilled resources, deep strategic alliances and full spectrum delivery across strategy, implementation management and operations. GVA has always been known for foresight, resilience and impact. We are known for our deep industry and functional expertise and we employ a practical approach to build capabilities and deliver real impacts. Our clients expect exceptional results and we succeed by being integral to their success.
Job Overview
- We require the service of a Project Manager with ITIL experience, knowledge of IT and Operations, Service delivery to join our team.
Skills & Competencies
LEARNER
- Knowledge of Service delivery management framework.
- Able to log all relevant incidents/service request details, allocating categorization and prioritization codes.
- Working knowledge of ITIL foundation.
- Able to escalate Service requests in line with established Service lever targets ensuring tickets are properly logged.
- Able to create and manage user account.
PRACTITIONER
- Providing first-line investigation and diagnosis.
- Able to plan, and design IT infrastructure services.
- Knowledge of IT Service management software including ITIL and COBIT.
- Knowledge of ITIL incident, problem and change management components.
- Able to support tickets and service requests received from end-users of IT systems or issues identified through system and services.
- Able to log in all incidents and their resolution to see if there are recurring malfunctions.
- Able to monitor and manage reliability and availability metrics to infrastructure Service Level Agreements (SLA).
PROFESSIONAL
- Skills to review to approve SLA reports
- Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
- Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
- Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
- ITIL v3 certified.
- Experience in producing reports using ServiceNow and/or other ITSM tools.
- Knowledge of ITIL environment and /or Technology Service Operations.
- Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
- Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
- Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.
EXPERTS
- Skills to review to approve SLA reports
- Skills to co-ordinate and mediate cross-vendor/supplier delivery issues.
- Able to review and approve root cause analysis for systemic issues within production (inclusive of applications and infrastructure).
- Experience troubleshooting network connectivity including LAN, broadband and VPN wireless and cellular-based internet services.
- ITIL v3 certified.
- Experience in producing reports using ServiceNow and/or other ITSM tools.
- Knowledge of ITIL environment and /or Technology Service Operations.
- Knowledge of cloud service delivery methods (LaaS, Paas, Saas).
- Able to manage and drive all services through adoption and implementation of ITIL process and procedures.
- Knowledge of all ITIL phases, beginning from Service Strategy, Service Design, Service Transition, and Service Operation.
Method of Application
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