Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Responsibilities
- Deploy, configure, and perform basic customization of ITSM platforms (e.g., ServiceNow, Jira Service Management).
- Support the setup of core ITSM modules like Incident, Problem, Change, and Request Management.
- Maintain and update the Service Catalog and Knowledge Base.
- Assist in documenting current and future-state IT processes, ensuring clarity and accuracy.
- Prepare and migrate data related to ITSM platform deployments.
- Contribute to the creation of reports on ITSM performance metrics under guidance.
- Troubleshoot minor issues related to the ITSM platform and its integrations.
- Perform routine maintenance tasks for the ITSM system.
- Collaborate with IT teams (Service Desk, Operations, Development) to understand processes and support needs.
- Actively learn ITIL best practices, ITSM platform capabilities, and process automation techniques.
- Participate in team meetings and knowledge-sharing sessions.
Qualifications
Education & Certifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- ITIL Foundation (essential for ITSM roles).
- ServiceNow Certified System Administrator.
- Jira Service Management Certification (if applicable).
- Certified in ITSM (e.g., HDI-SCM or Pink Elephant ITSM Certification).
- CompTIA IT Fundamentals (ITF+) (for foundational IT knowledge).
- Microsoft Certified: Information Protection Administrator Associate (for compliance awareness).
- Process Mapping or Documentation Training (e.g., BPMN basics).
Experience & Skills
- 0 –4 years of experience in IT support, junior systems administration, or similar technical role.
- Interest in fintech and banking, with a willingness to learn IT service delivery.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) through academic projects, internships, or personal exploration is a plus.
- Knowledge of Incident, Problem, Change, Request, and Configuration Management processes.
- Experience with Service Catalog and Knowledge Base setup.
- Ability to document IT processes and support data migration activities.
- Basic troubleshooting and ITSM platform maintenance skills.
- Strong collaboration skills and ability to work with cross-functional teams.
- Familiarity with ITIL best practices and basic reporting/metrics tracking.
Method of Application
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