Manager, Regional Quality Audit at IHS Towers

IHS TowersLagos, Nigeria Digital Marketing

Full Time

For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.

Job Purpose

Ensure projects and initiatives within the mandate of the Technical Quality Management (TQM) function conform to good practice and contracted quality standards while achieving First Time Right (FTR) and speed of execution.

Key Responsibilities

Create value in the Request for Integration (RFI) value-chain for green energy, rural telephony, and fiber within the mandate of TQM by proactively engaging all stakeholders on quality standards and supporting RFI audits across assigned region.
Allocate sites to Regional Quality Audit Specialists and audit vendors (where necessary) for relevant audit tasks. Seek approval for allocation of sites to audit vendors if required.
Collate, review and share accurate reports with the Senior Manager-TQM (Regional Audits) for approval.
Conduct, analyze and submit accurate technical load verification reports for sites with reference to Customer Upgrade Request Form (CURF).
Support regional quality audit improvement drive by providing training on quality compliance and processes to relevant stakeholders regularly.
Ensure timely validation, acceptance, and submission of quality audit reports by Regional Quality Audit Specialists and audit vendors.
Monitor trends in regional audit outcomes for necessary escalation and communication to the Senior Manager-TQM (Regional Audits).
Ensure deliveries are in line with the relevant interested parties as defined in the TQM framework.
Update and share regional audit records with relevant stakeholders after every audit.
Work with rollout, green energy and other relevant internal teams to ensure seamless transfer of all accepted sites to the Operations team.
Conduct and manage all assigned spot check quality audits (green energy, PPM, diesel, corrective maintenance, breakdowns, load verification etc.) to ensure compliance with requisite standards. Analyze and provide timely reports.
Ensure effective issue routing and communication to regional and/or HQ action parties and follow through till closure.
Maintain an accurate database of all infrastructure and technical installations for all sites in the TQM Shared Folder in readiness to provide any required report anytime.
Utilize data from Affectli to check trends in performance of encumbered sites and collaborate with all stakeholders (internal and external) to resolve identified issues while effectively reporting and tracking progress till closure.
Ensure prompt update of RedCube database by team members in the region and report on completion per region to the Senior Manager-TQM (Regional Audits).
Ensure integrity, consistency and timely update of TQM database and data structure.
Conduct quality check of materials, as may be assigned, at required locations in the regions and report findings.
Collaborate with PMO, Rollout, Green Energy, GICL, and other relevant functions to ensure required checklists are created and communicated to all stakeholders.
Perform other tasks and duties as assigned by the Senior Manager-TQM (Regional Audit)