Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory, and Foreign Exchange services to our discerning clientele.
Job Summary
As a Network & Infrastructure Officer, you will support and optimize IT infrastructure with a strong focus on Office 365 application management, system integration, and hardware/software systems troubleshooting. The ideal candidate has hands-on experience in IT support, strong problem-solving skills, and the ability to work in a fast-paced environment.
Job Details
IT Helpdesk
- Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
- Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.
- Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.
- Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.
- Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.
- Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.
- Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.
- Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.
Business Support:
- Provide training and user guides for common IT processes and best practices.
- Analyze and report on IT performance metrics to optimize support processes.
- Training: Conduct training sessions for staff on new technologies, software applications, and IT policies.
Requirements
- Degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in IT operations or related roles.
- IT certifications (CompTIA A+, Microsoft, Cisco, ITIL) are a plus.
- Knowledge of network protocols, APIs, and system integration.
- Experience with database management, data migration, and security protocols.
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory, Office 365, and cloud-based applications.
- Technical Skills: Strong knowledge of Windows, Linux, and macOS operating systems, Microsoft Office Suite, M365, Teams, Outlook, and common business applications.
Method of Application
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