KLOVERHARRIS Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use of deep IT expertise, industry- wide expertise and highly proficient tools. We help our clients move several steps into the future by delivering solutions that constantly meet international best practice.
Job Description
- We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations.
- The ideal candidate will have a strong background in network operations, service provisioning, and team management.
- This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.
Key Responsibilities
- Team Leadership: Lead and manage the NOC team, ensuring effective coordination and communication among team members.
- Service Provisioning: Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
- Network Monitoring: Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.
- Incident Management: Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
- Performance Monitoring: Track and report on network performance, identifying areas for improvement and implementing necessary changes.
- Process Improvement: Develop and implement best practices and standard operating procedures to enhance NOC operations.
- Stakeholder Collaboration: Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
- Training and Development: Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
- System Configuration: Configure system hardware and manage system backups to ensure network reliability and security.
- Troubleshooting: Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
- Documentation: Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.
Requirements
Qualifications:
- Education: Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field. A Master's Degree is a plus.
- Experience: Minimum of 3 - 5 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.
- Certifications: Ideal - Certified NOC Manager (CNOCM) and CCNP, PMP, Risk and Information Systems Control (CRISC) is a plus.
Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in network monitoring tools and methodologies.
- Analytical and problem-solving skills.
- In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.
- Advanced knowledge of network deployment and infrastructure.
- Ability to work flexible hours and under pressure.
- Experience with trouble ticketing systems while troubleshooting issues.
- Connectivity Technologies: Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.
Method of Application
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