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Role Summary
- The NOC Manager leads the 24/7 Network Operations Center team responsible for monitoring the MVNO’s core network, OSS/BSS platforms, IP infrastructure, and service availability. This role ensures rapid fault detection, efficient escalation, and timely resolution of incidents to maintain agreed SLAs and network performance targets.
Key Responsibilities
Network Monitoring & Fault Management
- Oversee continuous (24/7) monitoring of the MVNO’s core, VAS, and IT systems.
- Ensure proactive detection of faults, alarms, and performance degradations.
- Implement incident escalation procedures to relevant technical teams.
Incident Management
- Lead the coordination of troubleshooting activities for network and service issues.
- Maintain incident logs, root cause analyses, and corrective action plans.
- Reduce Mean Time to Repair (MTTR) for critical network faults.
Reporting & Analytics
- Produce daily, weekly, and monthly network performance reports.
- Track and report SLA and KPI compliance to management.
Process & Team Management
- Develop and maintain NOC Standard Operating Procedures (SOPs).
- Train and mentor L1/L2 NOC engineers.
- Manage NOC shift schedules and resource allocation.
Coordination
- Work closely with Core Network, IT Infrastructure, and Vendor Support teams.
- Liaise with MNO partners for interconnect and integration fault resolution.
Required Skills & Qualifications
- Education: Bachelor’s degree in Telecommunications, Computer Science, or related field.
- Experience: Minimum 10 years in NOC operations, with at least 5 years in a leadership role and Vendor’s management.
Technical Knowledge:
- Network monitoring tools (e.g., Nagios, Zabbix, SolarWinds, NetAct, etc.).
- Understanding of mobile core network elements (EPC, IMS, HSS, PCRF, VAS).
- Familiarity with IP networking and routing protocols (BGP, OSPF, MPLS).
- ITIL Experience.
Soft Skills:
- Strong problem-solving and decision-making abilities.
- Excellent communication and reporting skills.
- Ability to work under pressure in a 24/7 operational environment.
KPIs & Performance Metrics
- Average Incident Response Time (IRT).
- Mean Time to Repair (MTTR) for high-priority issues.
- SLA compliance percentage for network availability.
- Accuracy and timeliness of performance reports.
- Number of repeat incidents due to unresolved root causes.
Method of Application
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