Uziben Nigeria Limited is an indigenous company established in 2017 in response to the emerging trends in the telecommunications industry with a vision to become the leading Remote Monitoring Solution (RMS) provider in Nigeria and across the continent. We offer the highest standards and the most efficient end-to-end Remote Monitoring Solutions using IoT technology. We currently have an impressive portfolio of over 10000 telecom sites operating our solution.
Purpose
- Manage the Quality Control and Field Support team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.
Key Roles & Responsibilities
- Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
- Track and understand the limitations/difficulties behind spending long hours on a site visit.
- Monitor systems performance and analyze readings/ reports on systems.
- Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.
- Acts as Technical Support for the QCs within each zone.
- Detect and identify irregularities and snag patterns.
- Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.
- Ensure that processes and procedures are correctly implemented.
- Bridge between operation team and Field support.
- Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues
- Track all Tickets on sites visited from Open Status to Closed Status.
- Track and ensure all Rejected tickets are moved to Closed status.
- Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
- Perform other tasks and duties assigned by HOD, RMS.
Experience & Qualifications Required
- Bachelor’s Degree in Electrical / Telecommunication Engineering / Computer Science or related disciplines
- 6 - 10 years related experience of telemetry systems, sensor technologies.
Job-Specific Competencies
Functional:
- Network Monitoring / Availability
- Must have work Experience as a Field Support (FS) or Quality Controller RMS
- Have an excellent understanding of RMS processes from the Installation stage to FAC stage.
- Have an excellent understanding of the RMS SLA processes from the Ticketing processes to the Right configurations of each RMS equipment and all client's assets.
- Have a good understanding of the use of reports on the system to optimally monitor the activities within his/her zone.
- Complaints Management
- Strong Communication Skills
- Data Analysis and Reporting
- End User support
- Use of MS Office Tools.
Behavioural:
- Attention to Detail
- Collaboration & Teamwork
- Ability to multi-task
- Ability to work under pressure.
Organizational Competencies:
- Be Bold
- Customer Focus
- Innovation
- Integrity.
Method of Application
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