Operational & Process Analyst at Appzone Limited

AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily as a developer of custom e-Banking and payment software for leading commercial Banks in Nigeria. In less than 3 years, AppZone had accumulated a remarkable asset-base of e-payment software products and intellectual property. In a bid to extend existing payment solutions to smaller scale Financial institutions, AppZone observed the absolute dearth of basic IT infrastructure and commenced a 2 year project to develop a world class yet affordable core Banking platform for Microfinance Banks (MFBs) and other small scale retail financial institutions. The culmination of this project saw AppZone in full ownership of an entire integrated suite of IT infrastructure required for the effective functioning of any modern retail Bank. Today AppZone has consolidated these platforms into a shared and entirely managed Banking and payment automation IT infrastructure under the brand BankOne. AppZone was incorporated in July 2006 as Price and Networks Limited and commenced full operations in June 2008 with a knife edged focus on creating a world class organization and defacto provider of IT software for the financial services industry. The young, dynamic and driven co-founders of AppZone decided to bring together their wealth of technical, administrative and entrepreneurial experience as well as key leadership competences to create a winning team comprising the best in brains and character. The end point being to transform the financial services industry in Africa and emerging markets around the globe thereby creating immense value for the respective economies and facilitating their overall growth and development.

Job Opening ID: 282

Job Description

• Analyze current operational processes and workflows to identify areas for improvement.
• Develop, document, and maintain process maps, standard operating procedures (SOPs), and operational guidelines.
• Collect, analyze, and interpret data to provide actionable insights and recommendations.
• Collaborate with various departments to design and implement process improvements and best practices.
• Monitor key operational metrics, generate reports, and provide updates to management on performance trends.
• Assist in the development and deployment of automation tools and technology solutions to improve efficiency.
• Support change management initiatives, ensuring smooth adoption of new processes across teams.
• Identify risks and operational inefficiencies and propose mitigation strategies.
• Participate in special projects to optimize business processes and operational workflows.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• 2–5 years of experience in operations analysis, process improvement, or business analytics.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI, or similar).
• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen) is an advantage.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong documentation and reporting skills.

Method of Application