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Operations Command Center (OCC) Engineer at Fosad Consulting

Fosad ConsultingLagos, Nigeria Networking and Tech Support
Full Time
Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports it. We work with clients to support their non-core business tasks to strategically position them for business success.

Key Responsibilities

  • Provide 1st level support for Switching platform & Core authorization applications in 24x7 shifts
  • Incident management as per our policies
  • Keeping stakeholders updated through various channels
  • Handling Financial file processing related failures
  • Understanding of Incident management & Change control life cycle
  • Excellent capability to learn & adapt to changes.
  • Provide support to projects team for change monitoring.
  • Card payment technology end to end knowledge
  • Hands on knowledge on automation tools like Control-M, RPA, Python
  • Software Monitoring – Monitoring of Switch Application and its modules
  • Transaction level monitoring using alerts & dashboards of monitoring tool.
  • Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
  • Understanding of financial files and its business impact
  • Keep the Production and DR systems in sync using replication tools.
  • Understand Cloud technologies
  • Understand Service/Disaster recovery process
  • Certificate inventory management

Qualifications and Experience

  • Bachelor’s Degree (preferable in IT)
  • 4+ years of IT experience
  • Strong Knowledge of Payment industry
  • UNIX/Windows/SQL DB/Oracle DB working knowledge
  • AWS, OCI, Azure knowledge
  • Monitoring tools operational knowledge
  • Familiarity of supporting applications
  • ITIL process familiarity
  • Automation skills using any automation tools/scripts
  • Excellent Analytical, troubleshooting & vendor co-ordination skills

Behavioural Competencies:

  • Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
  • Self-motivation and able to take responsibility
  • Able to demonstrate initiative and a proactive approach to daily tasks
  • Good communication skill sets.
  • Capable of handling stressful situations.
  • Team Player
  • Handling of High-pressure environment
  • Willingness to work on 12-hour shift/night shifts/weekends/public holidays (24/7 shifts).

Method of Application

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