Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports it. We work with clients to support their non-core business tasks to strategically position them for business success.
Key Responsibilities
- Lead, mentor, and motivate the Operations Command Center support team
- Provide 1st level support for Switching platform & Core authorization applications
- Oversee and manage 24x7 shifts
- Incident management as per our policies
- Keeping stakeholders updated through various channels
- Handling Financial file processing related failures
- Excellent Analytical, troubleshooting & vendor co-ordination skills
- Understanding of Incident management & Change control life cycle
- Excellent capability to learn & adapt to changes.
- Provide support to projects team for change monitoring.
- Card payment technology end to end knowledge
- Hands on knowledge on automation tools like Control-M, RPA, Python
- Software Monitoring - Monitoring of Switch Application and its modules
- Transaction level monitoring using alerts & dashboards of monitoring tool.
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
- Understanding of financial files and its business impact
- Keep the Production and DR systems in sync using replication tools.
- Understand Cloud technologies
- Understand Service / Disaster recovery process
- Certificate inventory management
Qualification
- Bachelor’s Degree (preferably in IT)
Experience:
- Experience of leading a small technical team.
- Hands-on technical experience.
- 4+ years of IT experience.
- Strong Knowledge of the Payment industry.
- UNIX / Windows / SQL DB / Oracle DB working knowledge.
- AWS, OCI, Azure knowledge.
- Monitoring tools operational knowledge.
- Familiarity with supporting applications.
- ITIL process familiarity.
- Automation skills using any automation tools / scripts.
Behavioural Competencies:
- Strong customer-facing skills. Strong ability to interact with internal & external customers effectively using various communication channels.
- Self-motivation and ability to take responsibility.
- Able to demonstrate initiative and a proactive approach to daily tasks.
- Good communication skill sets.
- Capable of handling stressful situations.
- Team Player.
- Handling of High-pressure environment.
- Willingness to work on 12-hour shift / night shifts / weekends / public holidays (24 / 7 shifts).
Method of Application
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