Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM's Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.
Description:
The IT representative role is to support and maintain the stability of Jumia's software systems at a country level. In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes. You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.
Key Responsibilities:
- Compliance
- Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
- Propose changes to current SOPs and compliance requirements to improve efficiency
- provisioning/deprovisioning on Jumia Software Products
- Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
- Conduct training sessions and tests for new users to ensure proper use of software products
- Implementation
- Prepare documentation and training materials for new product developments and train affected users
- Aid in checking new product development requests and test new product developments before launch
- Lead implementation of new product developments and request system improvements
- Troubleshoot and fix any systematic or exceptional issues with software products
- Troubleshooting
- Document issue existence and resolution using existing ticketing systems
- Flag issues affecting/blocking local business processes that require central changes
Preferred Qualifications and Skills:
- Project management and cross-team communication skills
- Strong problem-solving skills
- Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office
- E-commerce and IT operations experience
- IT operations, web development, and help desk support experience
Method of Application
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