Pufferfish Technology Limited is a Pan-African Information Technology and Human Resource Consulting Company based in Lagos, Nigeria.
Job Summary:
- The Point of Sale (POS) Terminal Configuration and Setup Officer is responsible for the installation, configuration, and maintenance of POS terminals used in various retail and hospitality settings.
- The officer will be responsible for the setup, testing, and troubleshooting of POS software, hardware, and networks.
Note: Maximum age for application is 26.
Key Responsibilities:
- Installing and configuring POS hardware and software systems.
- Setting up and testing new POS terminals.
- Providing technical support to end-users.
- Troubleshooting POS hardware and software issues.
- Collaborating with cross-functional teams to identify and resolve technical issues.
- Maintaining records of all POS hardware and software installations.
- Documenting standard operating procedures for POS configuration and setup.
- Developing training materials and conducting training sessions for end-users.
- Providing ongoing maintenance and support for POS systems.
- Keeping up-to-date with the latest trends and technologies in the POS industry.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in configuring and setting up POS systems.
- Strong technical skills in POS hardware, software, and networking.
- Experience in troubleshooting and resolving technical issues.
- Excellent communication skills and ability to work collaboratively with cross-functional teams.
- Detail-oriented with strong organizational and documentation skills.
- Ability to work independently and manage multiple projects simultaneously.
Physical Demands:
- Ability to lift and move equipment up to 30 Kilograms.
- Ability to work in a fast-paced environment and under tight deadlines.
Weekly Work Schedule:
- Review and prioritize incoming support/configuration requests from Customer Experience Team.
- Install and configure new POS hardware and software systems as needed.
- Test and troubleshoot POS terminals to ensure they are functioning properly.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Document standard operating procedures for POS configuration and setup. (Or modify existing one and submit for review before adoption)
- Update records of all POS hardware and software installations.
- Provide technical support to end-users via phone, email, or in-person (Depending on Calibre of Merchant).
- Develop training materials for end-users on POS configuration and setup.
- Conduct training sessions for end-users to ensure proper usage of POS devices.
- Troubleshoot, document, and resolve any reported issues with POS hardware or software.
Method of Application
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