dLocal is a technology company and the #1 payments leader with a single solution focused on Latin America and other emerging markets.
- This role requires a mix of strategic leadership, executional rigor, and stakeholder management, with the ability to work cross-functionally across Product, Tech, Legal, Compliance, Regulatory, Finance, Operations, and Customer Success.
What will I be doing?
- Define and own the regional Delivery Implementation strategy, aligning with regional commercial, product, and operational priorities and client priorities
- Support the development of scalable frameworks, playbooks, and tools for delivering complex payment solutions to enterprise merchants
- Support the development, adhere to and maintain global standards for implementation quality, timelines, and documentation
- Management, lead, mentor, and grow a high-performing regional delivery team consisting of Delivery Implementation Managers across different markets.
- Set and monitor KPIs around time-to-live, delivery velocity, customer satisfaction, and internal process adherence
- Ensure that the regional delivery teams are effectively resourced, enabled, and aligned to execute implementation plans across verticals
- Act as a senior escalation point for complex delivery issues and ensure alignment across key internal stakeholders (Product, Engineering, Compliance, Treasury, and Customer Success)
- Coordinate feature-readiness with Product/Tech and commercial handoff with Sales/Pre-Sales
- Drive operational readiness for launches, including risk, tax, regulatory, and partner dependencies
- Stakeholder Engagement: Act as one of the primary liaisons between clients, internal teams, and senior leadership, ensuring clear communication and alignment of objectives
- Risk Management: Identify potential risks and implement mitigation strategies to minimize the impact on project delivery
- Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess project outcomes and team performance
- Implement structured project governance, status tracking, and escalation models
- Promote and continuously improve the Delivery Toolkit (e.g., MPAD, playbooks, templates, and process documentation)
- Champion automation, efficiency, and data visibility across the delivery lifecycle
- Support strategic merchant onboarding by driving successful launches, delivering quality solutions, managing expectations, maintaining high satisfaction levels/and addressing client concerns promptly
- Collaborate with clients and partners to understand business needs and adapt delivery plans accordingly
What skills do I need?
- 8+ years in n implementation, delivery, or onboarding in payments, fintech, SaaS, or enterprise tech within the payments or fintech industry, with at least 2 years in a leadership role overseeing regional operations/ managing multi-region or global
- Strong understanding of integration models (API, hosted, hybrid) and delivery methodologies (Agile/Waterfall)
- Excellent project management, problem-solving, and stakeholder communication skills
- Strong leadership and team management abilities.Excellent strategic planning and organizational skills
- Proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira)
- Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday)
- Exceptional communication and interpersonal skills, with fluency in English. Other languages are a plus.
- Ability to analyze complex problems and develop effective solutions
- Proactive and results-driven mindset.Comfortable working in a high-growth, fast-paced, and constantly evolving environment.
- Strong sense of accountability and integrity
- Committed to fostering a culture of continuous improvement and excellence
Method of Application
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