Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. We raised the largest seed round ever seen in Africa and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos, and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognized as the leading 'Neobank' for Africans. To help us grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.
Job Overview
The role involves overseeing the strategic use of process mining tools for end-to-end business process optimization. Collaborate with cross-functional teams to identify and act on process inefficiencies and opportunities within the Customer Experience domain. Apply strong analytical skills to translate insights into actionable recommendations, aligning data-driven optimizations with business objectives.
Responsibilities
Process Mining:
- Analyze event logs from CX Support tools as well as other business tools to uncover existing workflow intricacies. Identify and understand process variations and deviations.
Process Mapping and Modeling:
- Craft visual process models, capturing essential data. Document each step, input, and output with precision.
Performance Metrics:
- Calculate key process performance indicators (KPIs) like cycle time and throughput. Pinpoint bottlenecks and areas for improvement.
Root Cause Analysis:
- Investigate process inefficiencies thoroughly. Identify and analyze the reasons behind any deviations from the standard.
Process Optimization:
- Propose enhancements to streamline processes. Conduct simulations to evaluate the potential impact of changes.
Collaboration:
- Work closely with stakeholders to implement improvements. Ensure that every optimization aligns seamlessly with overarching business goals.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Business Analytics, or a related field (CBAP, MBA PMP an added advantage)
- Proven experience in utilizing process mining tools (e.g., Celonis, Disco, ProM) in a professional setting.
- Background in data analysis, business process optimization, or similar roles.
- Proficient in process mapping and flowcharting tools (Camunda, Microsoft Visio or any other process modelling tool).
- Proficiency with BPMN 2.0
- Strong analytical and problem-solving skills with a keen attention to detail.
- Proficient in SQL for data extraction, manipulation, and analysis
- Ability to interpret complex data and extract meaningful insights.
- Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
- Experience in preparing and delivering clear and concise presentations.
- Demonstrated ability to work collaboratively in cross-functional teams.
- Comfortable engaging with stakeholders at various levels of the organization.
- Ability to adapt to changing priorities and navigate ambiguity.
- Eagerness to stay updated on emerging trends and advancements in process mining.
- Proactive mindset with a focus on identifying and solving business problems through process optimization.
Method of Application
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