Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. We structure the most appropriate financing solutions to meet the needs of our clients, whether for project finance, on-balance sheet lending or a combination thereof. Our ability to think differently and our collaborative spirit is what sets us apart and enables us to deliver on our brand promise: Traditional values. Innovative ideas. We are a proud African corporate and investment bank with an extensive deal footprint across more than 35 African countries. RMB has funded several infrastructure and resource finance projects, mergers and acquisitions, and infrastructure developments in many African countries over the past decade.
Job Description
- To deliver on predefined work objectives while gaining structured work experience in the business area
- To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area
- Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
- Resolve customer dissatisfaction or complaints and take ownership of the problem
- Communicate with customers according to agreed standards
- Collect customer feedback to help improve customer service
- Ensure that product knowledge and advice is technically accurate
- Work with enhanced processes and procedures to maintain operational efficiencies
- Ensure that quality standards are adhered to
- Adheres to c policies and procedures
- Maintain accurate activity reports
- Investigate innovative ways to optimise processes
- Contribute to the alignment of business processes to customer service
- Advise line management on potential opportunities for process and system improvements
- Demonstrate the shared value of, I get better and better
- Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Stay relevant and up to date with legislations and new developments
- Maintain a positive attitude and respond openly to feedback
- Handle stress in ways that do not negatively impact others
- Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
- Take ownership of personal career development leveraging formal and informal opportunities
- Read situations and organisational realities
- Set aside personal agenda for the greater good
- Act in an ethical transparent and morally defensible manner including highlighting unethical practices
- Share debate and communicate learnings
- Flag and debate issues constructively
- Promote a friendly cooperative climate
Method of Application
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