Tenaris is a leading supplier of tubes and related services for the world’s energy industry and certain other industrial applications. Our mission is to deliver value to our customers through product development, manufacturing excellence, and supply chain management. Tenaris employees around the world are committed to continuous improvement by sharing knowledge across a single global organization. Our customers include most of the world’s leading oil & gas companies as well as engineering companies engaged in constructing oil & gas gathering, transportation and processing facilities. Our principal products include casing, tubing, line pipe, and mechanical and structural pipes. All around the world, we offer our employees, community and institutions an active participation in a long-term, sustainable industrial project. The capacity for innovation and specialization of products and services, optimizing and integrating resources at a global level, enable Tenaris to maintain our competitive position in national and global markets. GLOBAL ORGANIZATION Our operations span the globe. Our industrial system integrates steelmaking, pipe rolling and forming, heat treatment, threading and finishing across 16 countries. It is complemented by a global network of R&D laboratories and product testing facilities on four continents and service and distribution centers in over 25 countries. OUR HISTORY Tenaris began with the formation of Siderca in Argentina in 1948. Following an expansion of our operations in Argentina during the 1980s, we began to evolve beyond this initial base in the 1990s into a global business through a series of strategic investments.
What will you do in your day-to-day job
- Assists providing user support and solves hardware, software, technology and application incidents carrying out tasks such as password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
- Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
- Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates identifying IT improvements and requests their development, participating in all issues.
- Carries out the necessary activities to provide immediate incident solutions, so that customers countinue with their work as soon as possible.
- Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
- Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
- Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.
Your profile:
- Degreed in: A tertiary qualification in a field related to Information Technology
- Experience: Minimum of 1–3 years of relevant work experience
- Language: English - Intermediate
- Specific knowledge: Globally Recognized Certifications in either Microsoft, Cisco etc; Strong customer service orientation; Familiarity with ticketing systems; Troubleshooting and problem-solving abilities; Communication and interpersonal skills; Skills to work consistently within industry recognized standards and in-line with the best practices guidelines
Method of Application
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