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Service Quality Improvement Officer at VDT Communications Ltd

VDT Communications LtdLagos, Nigeria Networking and Tech Support
Full Time
VDT Communications Limited provides a complete, turnkey solution to all of your data communication needs. As an offshoot of BITCOM systems Ltd with several years of experience in the design, installation, and maintenance of all types of data network engineering solutions is put at the advantage of our customers. We drive network transformation for enterprises and service providers through communications technologies that increase productivity and open new sources of revenues. As a mission, we set to provide a reliable, end-to-end source for telecommunications services with a broad product suite backed by trustworthy, dependable customer service. VDT Communications Support Group provides the highest possible level of technical support expertise using the latest technology and tools. At the core of the technical support group is a knowledgeable, highly trained and motivated technical staff familiar with most recent industry standards and best operational practices. Our Technical Support personnel are thoroughly trained on the products supported to maintain equipment and systems at peak efficiency. When problems occur, VDT Communications Limited is committed to do whatever it takes to get things back to normal operation in the shortest time possible. Our technical support is ultimately monitored online from our head office in Falomo, Lagos and our customers also have online access to the performance reports on their links on a 24/7/365 basis.

The Role

You Will Be Responsible For

  • Advising on audit findings and providing recommendations on IT control measures.
  • Oversee and enhance service quality control systems.
  • Analyze service incidents and propose solutions.
  • Ensuring proper documentation of IT audit procedures.
  • Organising and executing audits of IT processes to ensure compliance with policy.
  • Ensuring that audit plans are carried out and audits delivered in a timely manner.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years experience, ideally within a IT Audit role.
  • You have excellent written and verbal communication skills.
  • You have working knowledge of audit
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast paced environments

Method of Application

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