Specialist Consultant - English Connects SSA Social Media Moderator at British Council

The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous world. In terms of our reach and impact, we are the world’s leading cultural relations organisation. Cultural relations is a component of international relations which focuses on developing people-to-people links and complements government-to-people and government-to-government contact. We use English, Arts, and Education and Society - the best of the UK’s great cultural assets - to bring people together and to attract partners to working with the UK. The British Council has over 7,000 staff working in 191 offices in 110 countries and territories. The British Council in Nigeria The British Council was established in 1934 and has been in Nigeria since 1943. We currently operate from offices in Abuja, Kano, Lagos and Port-Harcourt and continue to engage in cultural relations work, building links between citizens of the United Kingdom and Nigeria. Our activities are delivered through our Arts, Education, English and Society business units as well as a thriving exams unit providing opportunities for thousands of Nigeria to acquire globally recognised qualifications.

Role Purpose

British Council’s English Connects programme in Sub-Saharan Africa (SSA) is looking for two social media co-ordinators. Required are candidates with experience in English Language Teaching and contributing to online communities of practice for teachers, to work within a team to support the Teaching English and TeachingEnglish Africa social media presence across all the social media channels relevant for SSA in line with our objectives and theory of change.

Key Consultancy Outcome and Outputs

The social media co-ordinators will require 8 hours a week commitment throughout the year to the carry out the following:

• Moderate and respond to comments on the SSA Social media ads to promote Teaching English Africa on the TeachingEnglish Facebook page ensuring that the audience is engaged in meaningful conversations that support and guide.
• Escalate any potential risks to the TeachingEnglish Facebook page in a timely fashion, ensuring that inappropriate content or content that constitutes a reputational risk is immediately removed, banning members and reporting to appropriate stakeholders.
• If time permits after moderating posts, create community-based posts around the social media ad content.
• Moderate and manage the SSA Telegram community of practice for teachers in SSA ensuring that content is relevant to current themes and ensure that the audience is engaged in meaningful conversations that support and guide.
• Escalate any potential risks to the Telegram group in a timely fashion ensuring that inappropriate content that constitutes a reputational risk is immediately removed, banning members and reporting to appropriate stakeholders.
• Lead weekly live discussions on current topics and other community-based activities on the Telegram group.
• Moderate when needed regional webinars on Zoom and/or back up the webinar content on the Telegram channel for those who cannot log into Zoom.
• Maintain an up-to-date knowledge base of global trends in ELT, and best practice for community management on social media channels.
• Share insights noted from moderation with the Open Learning Manager SSA and Senior Manager Communities of practice.

Training in British Council social media moderation will be provided.  There will be a weekly media with the Open Learning Manager and less frequent team meetings.

Qualifications and Experience required:

Essential

• English at C1 level CEFR
• University/undergraduate degree
• An English teaching qualification
• 5 years’ teaching experience
• 2 years’ experience of remote English teaching/training and/or participation in online communities of practice

 Desirable

• Moderation of a social media channel
• Experience of moderating an online community of practice teacher/teacher educators
• Experience of e-moderation on an online professional development course
• Experience of working with Teacher Educators
• Proven ability to contribute to the design and development of online English programmes/virtual training activities.
• Experience of supporting writing, editing and providing quality assurance

Method of Application