Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice. The company was founded and is managed by a group of professionals whose collective business backgrounds include managing diversified business such as Banking/Industry/and Internet Services in Nigeria as well as other countries internationally. This rich experience in varied business gives Cobranet an edge as a professional solution provider. Cobranet ensures that it does not compromise on quality or performance and uses State of Art Technology and equipment to provide a reliable link to its subscribers. Importing bandwidth directly from Intelsat via satellite give Cobranet the biggest advantage since it is not dependent on any other bandwidth provider and ensures extremely high uptimes.
Job Description
- Provide technical support service via phone, email, and other channels as required to clients.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper follow-up and closure of all pending tickets.
- Interact with customers to provide and process information in response to complaints and inquiries.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).
Personal Responsibilities
- Report to the Head of Department.
- Respond to client complaints in a proper and professional manner.
- Should maintain a high level of personal responsibility.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by the Manager.
- Keeping up to date with departmental and company notification via emails, notice board and other mediums.
Academic / Education Qualifications
- Preferred: B.Sc. (or equivalent) in Computer Science.
Certifications:
- CCNA preferred.
- MCP preferred.
Experience:
- 1 - 4 years work experience.
- Previous experience in support or IT department.
Technical Skills:
- Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
General Skills:
- Interpersonal relationship.
- Maintain good communication and interaction with customers and colleagues.
- Self-learner.
- Communications skills, both verbal and written.
Language Qualifications:
- Good verbal and writing skills in English are mandatory.
Method of Application
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