At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
Description
- Lead, mentor, and manage a team of banking application support specialists.
- Set performance goals, conduct regular performance reviews, and provide feedback and coaching.
- Foster a collaborative and high-performance team environment.
- Provide expert-level support for the core banking system issues.
- Troubleshoot and resolve complex technical problems promptly and effectively.
- Escalate critical issues to higher-level support or OEM as necessary.
- Ensure the core banking application system is running smoothly and efficiently.
- Perform regular system maintenance tasks, including updates, patches, and backups.
- Monitor system performance and implement improvements as needed.
- Lead and coordinate the implementation of new core banking application modules, features, and updates.
- Manage CBA-related projects, ensuring timely and successful delivery.
- Work closely with other IT teams, vendors, and stakeholders to ensure seamless integration and operation.
- Respond to support requests from internal teams and clients, ensuring high levels of customer satisfaction.
- Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
- Develop and maintain strong relationships with key stakeholders.
- Maintain accurate records of support activities, including issues and resolutions.
- Document and update support procedures, knowledge base articles, and system configurations.
- Generate regular reports on system performance, support metrics, and incident trends.
- Conduct training sessions for team members and end-users on CBA functionalities and best practices.
- Stay updated with the latest industry trends, technologies, and updates related to CBA.
- Participate in professional development opportunities to enhance technical and leadership skills.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Extensive experience in supporting and managing core banking systems.
- Strong technical knowledge of banking application architecture, modules, and functionalities.
- Proven leadership and team management skills.
- Excellent problem-solving and troubleshooting abilities.
- Outstanding customer service and communication skills.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Experience with project management and system implementation.
Preferred Skills:
- Certifications in relevant technical areas (e.g., ITIL, relevant financial certifications).
- Experience with database management and SQL.
- Experience with API and Jaspar reporting.
- Knowledge of networking and cybersecurity principles.
- Familiarity with IT service management (ITSM) best practices.
Method of Application
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