Jemi Neil Consulting (JNC) is a people and business solutions company. We are a Human Resources Consultancy Company with a specific focus on executing various strategic initiatives in order for our clients to maximize its best in people.
We offer end to end Human Resource solution services ranging from Business Advisory, HR Structuring, HR Business Partnering, Talent Sourcing & Recruitment, Training & Development, Outsourcing, Employee Engagement, Payroll Management & Administration through to Performance Management.
JOB SUMMARY:
- We are seeking a skilled Tech Support professional to join our team and provide exceptional technical assistance to our customers and end-users. The ideal candidate will have a strong background in troubleshooting and resolving technical issues, with excellent communication skills and a customer-centric approach.
JOB DESCRIPTION:
- Provide technical support and troubleshooting assistance to customers and end-users via various channels, including phone, email, and remote support tools.
- Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
- Document and maintain accurate records of support cases, resolutions, and known issues.
- Collaborate with cross-functional teams, such as development and engineering, to escalate and resolve complex technical issues.
- Stay up-to-date with the latest technologies, products, and best practices in technical support.
- Contribute to the development of knowledge base articles, FAQs, and user guides to assist customers and end-users.
- Provide training and guidance to junior support staff and ensure adherence to service level agreements (SLAs) and support processes.
JOB REQUIREMENTS:
- Bachelor’s degree /Higher National Diploma in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support roles.
- Strong knowledge of operating systems (e.g., Windows, macOS, Linux), networking concepts, and common software applications.
- Proficient in troubleshooting techniques and the ability to diagnose and resolve technical issues efficiently.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear and concise manner.
- Strong problem-solving and analytical skills.
- Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
- Customer-centric approach with excellent interpersonal and active listening skills.
- Knowledge of remote support tools and ticketing systems is a plus.
Method of Application
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