We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
The Position:
In this role, you will be part of a team providing direct (in-person) support services, teaching members and potential members how to use our app and other digital health solutions.
You will engage with individuals who visit our NudgHubs™, attend our outreaches, or interact with our roving community ambassadors.
Acting as a digital shadow for the members, you will build their digital/smartphone literacy.
Responsibilities:
Follow established protocols and guidelines to deliver effective tech support.
Support members in navigating and using digital health solutions (CompleteHealth ™ and NaviHealth.ai ™ platforms).
Provide personalized guidance and support to enhance members’ digital literacy.
Work closely with our members to help them understand and utilize technology to improve their health and wellness.
Collaborate with the NudgHub™/mDoc leadership team to create an environment that reflects the values of mDoc Healthcare, including respect for members and team members.
Ensure optimal member-centered care and experience, prioritizing the needs and responses of members.
Be data-driven, constantly assessing and responding to members' needs based on data insights.
Demonstrate initiative, willingness to learn and grow, and add value to a startup company focused on health and wellness improvement.
Requirements:
Comfortable with technology, digital apps, and web platforms.
Ability to support and respond to the needs of groups of individuals.
Adaptable and responsive to changing member needs.
Strong interpersonal and communication skills.
Fluent in English, Pidgin, and Yoruba.
Passionate about improving health and wellness in sub-Saharan Africa.
Previous experience in a similar role or in the health/technology sector is a plus.
