Technical Delivery Manager (IT) at Ash Nelson Partners Limited

Ash Nelson Partners Limited (�ANP�) is a technology company with a key focus on solving Cyber Security, and Cyber Fraud problems for Financial and Revenue collecting Organizations. We work with our clients to source effective solutions with a proven performance track record in their target terrain. We combine a strong understanding of the Nigerian Business Ecosystem and the unique challenges it faces in its bid to digitize these core processes. Armed with this knowledge, we are able to effectively identify innovative solutions, that will give our clients the desired results.

Job Description:

We are seeking an experienced Technical Delivery Manager to join our dynamic team. In this role, you will play a pivotal role in overseeing the end-to-end technical delivery process, ensuring the successful deployment of solutions, managing development initiatives, and maintaining a high standard of customer satisfaction. The ideal candidate should be a hands-on technical lead with a comprehensive deployment skill set and a proven track record in delivering complex integration and development IT projects.

Responsibilities:

Technical Leadership:

• Provide hands-on technical leadership, guiding development teams in implementing robust enterprise solutions.
• Oversee the technical aspects of implementation projects, ensuring adherence to best practices and standards.

Implementation Engineering

• Act as senior implementation engineer for team of IE’s (encompasses integration build, solution architecture, Infrastructure reviews, etc)

Deployment Management:

• Lead deployment operations, ensuring efficient deployment processes.

Service/ support Delivery management:

• Monitor and enhance customer service delivery, ensuring timely and effective support.
• Address customer issues and feedback, working towards continuous improvement in service quality.

Stakeholder Management:

• Build and maintain strong relationships with internal and external technical stakeholders.
• Communicate effectively with both technical and non-technical audiences.

Quality Assurance:

• Establish and maintain quality assurance processes to ensure the reliability and performance of delivered solutions.
• Conduct regular reviews and assessments to identify areas for improvement.

Skills and Qualifications:

• Proven Experience: Minimum of 5 years of hands-on experience in technical leadership and support delivery within the IT industry. (IT consulting and FSI experience preferred)

Skills:

• Programming Languages: Proficient in 2 or more languages
• Operating Systems: Extensive experience with Linux and other relevant operating systems. A must
• Database Management: Strong database management skills, including [e.g., MySQL, MongoDB].
• Troubleshooting: Proven ability to troubleshoot complex technical issues and provide effective solutions.
• Scripting: Proficient in scripting languages such as [e.g., Python, Bash].
• Networking: Solid understanding of networking principles and protocols.
• Cybersecurity: Knowledge of cybersecurity applications preferred.
• Technical Proficiency: Strong background in SRE, integrations and DevOps
• Version Control: Experience with version control systems such as Git.
• Implementation Management: Experience in overseeing deployment processes.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think strategically and implement effective solutions.
• 6+ years experience similar role.

Method of Application