MBZ Technology Limited is a dynamic tech startup, offering a diverse range of services including SEO, Software, Web, and App Development, Data Analytics, UI/UX, Tech Sales, Digital Marketing, and Project Management. Our journey is marked by a commitment to innovation, customer-centric solutions, and a dedicated team driving continuous growth. As we shape the digital future, we remain passionate about pushing boundaries and embracing new technologies.
Job Description
- We are looking for a detail-oriented Technical Support Engineer to join our team.
- You will be responsible for addressing advanced technical issues, resolving integration problems, and assisting customers with technical challenges that go beyond basic support.
- This role is perfect for someone who enjoys problem-solving, troubleshooting complex systems, and ensuring that customers can use our SaaS product efficiently and effectively.
What You Will Do
As a Technical Support Engineer, you will:
- Diagnose and resolve technical issues reported by clients, including software bugs and integration problems
- Support customers with complex configurations, API connections, and advanced product setup
- Collaborate with development and product teams to identify and fix system errors
- Document technical issues, solutions, and process improvements for the team
- Provide technical guidance to Customer Support Agents for escalated cases
Requirements
- Experience with troubleshooting software, integrations, or network issues
- Strong understanding of SaaS products, web applications, and APIs
- Knowledge of HTML, CSS, JavaScript, or other programming basics is a plus
- Familiarity with version control, server environments, or cloud platforms is advantageous
- Excellent analytical and problem-solving skills.
Soft Skills:
- Strong communication skills, able to explain technical issues clearly
- Patience and empathy when assisting clients
- Ability to work independently and collaboratively
- Attention to detail and organized approach to problem-solving.
Work Structure:
- Remote / Hybrid (depending on team and client needs)
- Full-time role collaborating with Customer Support, Product, and Development teams.
What You Will Gain
- Exposure to real-world SaaS technical support challenges
- Mentorship from experienced developers and support professionals
- Hands-on experience with client integrations and technical problem-solving
- Opportunity for growth into senior technical or product roles
- Competitive full-time employment with benefits.
Method of Application
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