Zeta-Web Nigeria Limited is an ICT firm with significant expertise in designing deploying and managing technology solutions in Nigeria and across Africa.We provide a balance between fast reliable internet solutions and business quality technology solutions on a cost effective platfrm to ensure operational efficiency for our clients.We deploy the most advanced technology solutions and services at our clients ed for business growth and continuity while ensuring all their goals and objectives are achieved seamlessly
Job Description
- Readily available for incoming calls, emails complaints and ensures issues are resolved in a timely and efficient manner
- Ensures all incoming calls and email complaints are documented for future references (Ticketing)
- Ensures proper follow up with customers on all reported incidences
- Ensures customers are reminded of their due date with a notice of 7 days
- Pulls a report of customers suspended on a daily basis to inform them about the suspension and ensures payment is made for reactivation.
- Network monitoring to ensure all sectors are up for uninterrupted service delivery
- Reports any outage on the network to the Operations and IT department for prompt resolution
- Notify customers of any planned or emergency maintenance that will impact the service
- Proper monitoring of the TV stations to ensure they are up at every point in time
- Follow up on customers periodically to confirm their service experience
- Cut-Off and disconnection activities
- Site visitation for customer relationship management
- Generating daily/monthly utilization reports for customers on request
- Following up with churned customers to bring them back on the network
- Following up with customers with backup link to ensure the link is available for use.
- Fleet Management (Vehicle Tracking)
Requirement/Qualification
- Preferred: A B.Sc (or equivalent) in Computer Science.
Certifications
- CCNA is preferred.
- 2 – 5 years work experience.
- A previous experience in support or IT department.
Technical Skills
- Investigate and troubleshoot customer problems by analysing bandwidth graphs, packet loss.
- Basic routing & switching knowledge.
- Basic RF knowledge.
- Ability to resolve problems remotely.
General Skills
- Interpersonal relationship.
- Maintain a good communication and interaction with customers and colleagues.
- Self-learner.
- Communications skills, both verbal and written.
- Qualified and Interested candidates should send CV to [email protected]
Method of Application
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